Q11's Privacy Policy — Your information is safe with us

When you create an account and use our services on q11, we collect certain necessary information. This data is used solely to provide you with a better experience.

Q11 never collects more information than necessary. We only gather what is strictly required to serve you. We take your privacy seriously and are committed to keeping it that way.

Collected data is used only for its stated purpose. Under our privacy policy, q11 ensures that each piece of information is used solely for its relevant function.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• Sending bonuses, promotions, and personalized offers.
• To prevent fraud, money laundering, and unauthorized access.
• To provide customer support and resolve issues.
• Improving platform quality and user experience.
• To meet legal and regulatory compliance requirements.
• Responsible gaming monitoring and member welfare assurance.

Q11 does not generally share your information with third parties. However, sharing may be required in the limited circumstances outlined below.

• Payment providers: Limited data may be shared to process transactions through payment methods such as bKash, Nagad, and Rocket.
• Legal Authorities: We may be required to disclose data to government or regulatory authorities in response to lawful requests under Bangladesh law.
• Security partners: Specialist firms may be engaged to assist with fraud detection and cybersecurity.
• Technology providers: Data may be shared on a contractual basis with trusted technology providers for server hosting and platform operations.

Q11 uses cookies on its website to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: Helps remember your preferences and settings.
• Analytical cookies: Helps us understand which parts of the platform are used most.

You can disable cookies at any time through your browser settings. Please note that doing so may cause some features to not work properly.

Q11 follows the highest industry standards to protect your information. Our security measures are regularly updated and audited.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing and are never readable in plain text.
• Two-factor authentication (2FA) is available.
• 24/7 security monitoring and intrusion detection.
• Regular third-party security audits.
• Data backup and disaster recovery planning.

Under q11's privacy policy, you have full control over your own information. Your key rights are outlined below.

Q11 only retains your information for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction and financial records: retained for 5-7 years as required by law.
• KYC Documents: retained for up to 5 years after account closure.
• Gaming logs and session data: generally retained for 1-2 years.
• Customer support communications: retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized.

Q11 strictly does not provide services to anyone under 18. In line with our privacy policy, no data from minors is collected or stored.

A note to parents: keep your device and account credentials secure to prevent underage children from gaining access.

The q11 platform may reference third-party services such as payment gateways or game software providers. These third parties have their own privacy policies.

• We recommend reading the privacy policies of any third-party services before using them.
• q11 is not responsible for the privacy practices of third parties.
• Data shared with payment providers is strictly limited to what is needed to process transactions.

Q11 may update this privacy policy when necessary. We will notify you in advance of any significant changes.

• For significant changes, a notification will be sent to your registered mobile number or email address.
• The date of each update will be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• A copy of a previous policy version is available upon request through support.

If you have any questions, concerns, or complaints about our privacy policy, please contact our support team. We typically respond within 48 hours.

• 24/7 support is available via live chat.
• You can reach us by email at: [email protected]
• To request data deletion or correction, please contact our support team.
• For detailed complaints, please include your account ID and relevant information.